Privacy Policy

• Contact details you provide — name, email address, phone number and delivery/billing address.
• Order information — the products, variants, customization details and notes you submit.
• Account information — if you register, your login credentials (stored securely) and saved addresses.
• Technical data — cookies and basic device/usage information (see our Cookie Policy).

We do not store full card numbers. Online card payments are processed directly by our licensed payment gateway.

• To process, fulfill and deliver your orders.
• To send order, payment, dispatch and delivery notifications by email and SMS.
• To provide customer support and handle returns, refunds and enquiries.
• To operate, secure and improve our store.

We share information only as needed to run the store, including with:

• Courier and delivery partners — to ship and track your order.
• Payment gateway providers — to process online payments securely.
• Email and SMS providers — to send transactional notifications.

We do not sell your personal information to third parties.

We retain order and account records for as long as necessary to provide our services and to meet legal, accounting and reporting requirements. We apply reasonable technical and organizational safeguards to protect your data.

You may request access to, correction of, or deletion of your personal information, subject to records we are required to keep. Contact us at store@ffsl.lk to make a request.